Dayspring Pens only passes on the Waterman warranty. We do not directly warranty or process warranties for Waterman pens, nor offer repair parts or services. All warranty claims MUST be made directly with Waterman as detailed below.
Every WATERMAN pen comes with a 2 year international warranty.
This warranty is granted by WATERMAN and applies in all countries other than the US and Canada, where a separate warranty applies.
Your WATERMAN® writing instrument is guaranteed for two years from the date of original purchase against defects in materials or workmanship. If found to be defective within the warranty period, your WATERMAN® product will be repaired or replaced free of charge. This warranty may be extended by registering your WATERMAN®writing instrument at www.waterman.com.
This warranty does not cover routine maintenance, or damage resulting from the failure to maintain the product in accordance with instructions provided by WATERMAN.This warranty also does not cover ordinary wear and tear arising from use of the product, or damage that may arise from accidental or intentional misuse or abuse, alteration or customization, or repair by unauthorized persons. This warranty also does not cover damage that is caused by the use of inks or refills other than those made by WATERMAN.
Except as provided herein and to the extent permitted by law, WATERMAN makes no other warranties, express or implied, and WATERMAN specifically excludes warranties of merchantability and fitness for a particular purpose. WATERMAN’s liability under this warranty shall be limited to repair or replacement of the writing instrument and WATERMAN shall not be responsible under this warranty for any damages and/or incidental or consequential damages, whether or not foreseeable, unless such damages result from the willful act or omission, or gross negligence, of WATERMAN. Other rights and remedies controlled by applicable law are preserved.
Some products may be out of production or may be unable to be repaired. In that circumstance, WATERMAN reserves the right to substitute a product of comparable value and style.
For service under this warranty, please return your pen to any authorized WATERMAN service centre, along with the original guarantee certificate duly completed by an authorized dealer (or proof of purchase, such as a dated receiptshowing the purchase of the product claimed).
This warranty gives you specific legal rights. You may also have other rights as a matter of law which vary from state to state and country to country and which are unaffected by this warranty, including (but not limited to) the legal warranties covering any consequences of defects whether or not visible in the product.