Dear Dayspring Pens. I purchased a pen from your company and I must express I am so impressed by your excellent customer service. Your website was very easy to use, The updates via email regarding the pen was equally impressive. It kept me informed from when I placed the order to when the pen went to engraving. And again when when it was shipped to me. It arrived PROMPTLY in the mail. I bought the pen as a Christmas gift but after receiving it so quickly, couldn't resist wrapping it and giving it early. You have a fine company, I am so impressed I want to buy more pens from you. Thank you again. I rate you your company 10 out of 10 stars. Great experience and I commend you.