| Commonly Asked Questions
What Payment Methods Do Accept?
• Discover
• Visa
• Mastercard
• American Express
• Personal Check/Money Order - must be recieved before the order is processed.
• Bank Wire Transfer - min order of $200 required.
• Paypal
• Corporate Account
To establish your Corporate Account or for Bank Wire Transfer information, please call us.
What are your shipping and handling policies?
The online shopping cart will calculate shipping and optional shipping insurance rates. Order with extra time, delivery times are met in good faith. Giftpens.com is NOT responsible for carrier delays, including weather, seasonal package volumes, and other factors can all affect actual times vs. the estimates below. Sorry, we cannot ship to P.O. Boxes. To understand when you shipment will arrive, you need to add the production time for engraving (which is 3-5 days on most items) plus the shipping transit times.
U.S. Ground (4-6 business days)
U.S. 3-day
U.S. 2-day
U.S. Standard Overnight
U.S. Priority Overnight (by 10am)
U.S. Saturday Overnight
Canada
International
Will have sales Tax
If you are not a resident of South Carolina. there is no sales tax applied to your order. Orders delivered to SC will be charge sales tax.
Do you offer Gift Cards or gift wrapping?
You may choose to ship your order directly to your gift recipient. However we do not offer gift-enclosure cards nor gift wrap at this time. Shipments include a packing list, but no pricing with gift shipments. We do not offer gift wrapping, however all pens comes with cases, and the cases come with decorative box cover.
Gift Certificates
Why not leave the decision up to the person for whom you are buying? Gift certificates in amounts starting at $50.00 can be sent to any email address of your choice. Just fill out the form.
Return Policy
Custom engraved items are not returnable unless they are defective in some way. We ask that all returns be made within 14 days of delivery date. Please enclose a copy of your invoice and include all original packaging and literature. See our terms and conditions for more details. Also see our warranty page
What if I need a pen repaired
We do not repair pens that were purchased elsewhere. If you purchased a pen from us and it is under warranty, then see our list of vendor repair facilities to answer your questions regarding nib exchanges, repairs or warrantees. Please note that we are in the US, and do not have contact information for service centers in other countries. Warranty Information
Privacy Policy
Your privacy is important to us. Your name, address, email address, phone number and credit/debit card information is collected only to process your order. This same policy applies to information you provide about someone else, such as a gift recipient.
We occasionally send email announcements regarding new and exciting products to people who have purchased from us. It is easy to unsubscribe at any time you wish.
Giftpens.com does not share, rent or sell your email address or any other information with outside parties. This is the bottom line!
Disclaimer
In rare situations, due to technical problems or human fallacy, you may encounter erroneous information on our website or in our catalog. These errors are unintentional, and we regret any inconvenience they may cause. As always, your satisfaction is paramount, and we will correct all errors, reserving rights to refund or compensate as is appropriate to the situation. Be advised that your use of the website and/or the catalog constitutes an acceptance of these terms.
Customer Service
We’re here to give you the best buying experience possible. If you ever have questions, concerns or the offhand comment you’d like to share, we want to hear from you.
Via EmailCall us at 1(888) 694-7367
Fax us at 1(561)-828-0250
Business Hours: 9am – 6pm Eastern Standard Time |
